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Account help, game questions and answers for your next operation. Start with the topics below or contact support.
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A human response.
For account help, game issues or player reports, include your player ID if available and a short description.
Never send passwords, sign-in codes or payment-card details.
Account-deletion helpFind your answer.
When can I download VORCEND?
VORCEND is not publicly available yet. iOS is in private TestFlight testing and Android is in internal testing. A public release date has not been announced. Official download links will appear on the release page when the listings are live.
View release informationCan I play solo?
Yes. VORCEND includes solo skirmishes as well as online multiplayer. Solo does not consume multiplayer energy. Online multiplayer requires an internet connection and a signed-in game account.
How does multiplayer energy work?
You have three free multiplayer energy charges. Each spent free charge recharges independently, 24 hours after it is used. Coins can purchase additional energy. Solo games do not use multiplayer energy.
How do I recover or link my commander?
Return with the same linked sign-in method you used for your commander. A different sign-in account may open a different commander. In the game, use Profile → Link another device or Link sign-in method to add access to the same account. If you still need help, include your player ID when contacting support.
I purchased coins, but they have not appeared. What should I do?
Check that the store reports a successful transaction, then return to the same VORCEND account. If the coins are still missing, contact support with the store order reference and your player ID if available. Do not purchase again just to retry a missing grant. Never send full payment-card details.
How do I request a refund?
Purchases and refunds are handled through the Apple App Store or Google Play, under their applicable policies and your legal rights. Deleting your VORCEND account does not automatically request a refund.
What should I do about connection problems?
Check your internet connection and whether a game update is available, then reopen VORCEND. If the problem continues, note your device model, operating-system version, game version/build and the approximate time of the issue. Include those details and any error message when contacting support.
How do text and voice chat work?
VORCEND supports lobby and in-game text chat. In-match voice chat is optional and requires microphone permission. You can decline microphone access, mute voice or use text instead. Avoid sharing private information in game communications.
How do I report another player?
Use the in-game mute, block and report controls where available. You can also contact support with the player name or ID, the approximate time and a description of what happened. Do not include unrelated personal information.
Can I turn off game analytics?
Open Profile → Privacy & account help and turn off “Share game analytics.” The current game preference is enabled by default; it is an opt-out setting. Game analytics are separate from this website, which does not add analytics or advertising trackers.
How do I delete my VORCEND account?
In the game, open Profile → Delete game account and follow the confirmation steps. If you cannot access the game, use the external instructions on the account-deletion page. Support verifies account ownership before acting on an email request.
Account-deletion instructionsNo matching topics. Try another search or contact support.
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- Your device model and operating-system version.
- The installed VORCEND version or build.
- Your player ID, if you have it.
- What happened and approximately when.
- A screenshot or error message, if useful.
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